Waterworks Car Wash & Detail Center

Lisa Burkhart 2 months ago

I used to go here to wash my car all the time but service has really gone downhill. I recently hurt my knee and it's hard for me to kneel to get the floor or lean over to clean the inside of the car. I decided to take my car here because not many places do interior detailing. I do vacuum regularly and I haven't had the dog in the car for several weeks because of the heat. So there was minimal dog hair but I wanted them to clean the carpet as well as shampoo the seats. You are also required to buy a basic car wash which according to their receipt includes cleaning the outside as well as wiping the dash and console. I think the level of detail for $130 was extremely poor. I pointed out the dust on the door console and was told that wasn't included. So instead of letting them write "misc" I would have them list in writing what exactly they are going to do. They didn't seem to clean the dash or console at all. I was there for 2 hours waiting for my car and needed to leave so I just finished the rest myself when I got home. I guess I should have just done this is the first place. Did they even wash the outside of the car with leaves still in the hood?

Natalie Severson 2 months ago

The clean itself was great, i have a very hairy dog and they managed to get 95% of his hair all vacuumed out. But as some other reviews show my exterior paint and plastic was scratched in multiple spots from the brushes in the wash i’m assuming Do not go if you care for your cars paint :/

Ilyas Ahmadzay 2 months ago

As someone who runs an automotive shop, I know that attention to detail is everything. I brought my car here for a professional wheel cleaning, and frankly, I’m shocked. The spokes were left completely coated in brake dust see the attached photos. I didn’t expect a show-car finish, but I did expect the wheels to be cleaned. I could have gotten a better result in 5 minutes at a DIY car wash. For a business that specializes exclusively in detailing, this is a massive lapse in quality control. It makes me wonder what other 'professional' services are being skipped. I’d love to hear how you plan on fixing this and restoring my confidence in your work.

Sunny Daisy 3 months ago

I’ve been going to this car wash for years and it has always been more expensive than other places, but now it’s just a terrible experience. $38 for the ceramic wash and bird poop and dust were still all over my vehicle. I don’t think they even removed the mats to clean them, and I have serious doubts that the car received a ceramic wash at all…. Ended up having to re-wash and hand wax at home. Just reallllly disappointed for $38, when the hose and some turtle wax did a far better job in my driveway… :/ Photos are from after the wash, also included video of the car going through it the wash, which looked good at the time…

Kaitlyn Koonce 9 months ago

Don’t know what happened to this place. Used to come here years ago and it was great. Got a detailing service and seems like they couldn’t even be bothered to vacuum properly. I could’ve done this myself for cheaper and less time. They also left so much product inside the car that I had to ask for a towel from one of the employees to wipe it off. I’ve recommended this place to others before, but definitely won’t be doing that anymore.